Frequently Asked Questions

How will our relationship work?

Since we know we must earn your continued patronage on each visit, we don't use contracts. We depend on open communications. If you are happy, refer a friend. Also let us know of any way we may better serve you.

What are your rates?

Our pricing is completely individualized. Our experience have helped us learn that every home is as unique as the people living there. We base our pricing on many factors, including the presence of pet hair, clutter, household size and even your lifestyle.

Do I need to provide any supplies or equipment?

For your convenience, equipment and normal supplies are provided by NJ Clean Maid Service. But if you wish, we can use your supplies.

Do you clean homes just once, or do you have to clean long-term?

While most of our customers prefer bi-weekly cleaning on a regularly scheduled day, we also clean homes more or less frequently or as needed basis.

Do I have to do anything before the cleaning?

In order to give you the greatest value, we ask you to take a few minutes the night before the maids arrive to pick up extraneous clothing, toys and other household items

What if something is damaged when my home is cleaned?

We treat your home with greatest care, however, should damage or breakage occur while we are cleaning your home, we would make every effort to have the item repaired or replaced. If it cannot be repaired insurance claims will be filed when appropriate.

Are the housekeepers insured and bonded?

All of NJ Clean Maid Services LLC employees are insured and bonded and are direct employees of the company.

What are my payment options?

Simply leave a check or cash on the counter top at the time of cleaning.

Do I have to give NJ Clean Maid Services LLC my house/office keys?

Many of our customers work during the day and enjoy coming home to a clean house after a long day. Most of our customers supply us with a key to their home or a code to enter through a garage. Your key is kept safely in a lock box when not being used by the team. Some of customers have an alternative method that they are comfortable with. Of course, we also can arrange a time for you to meet us at the home.

Will I always have the same cleaners?

NJ Clean Maid Services understands the importance of continuity in cleaners and we will prioritize keeping the same cleaner assigned to your home. However, if your maid should be ill or on vacation we ill assign another trained and competent cleaner to you. Due to heavy morning scheduling we will be unable to let you know ahead of time if we have assigned a new cleaner.

What is the difference between NJ Clean Maid Services LLC and a cleaning lady or housekeeper?

NJ Clean Maid Services makes house cleaning easy for you. We make sure that we are at your home on the day you expect us to and we manage the quality. We are also bonded and insured, so you are protected against theft, accidental breakage or accidents inside your home. We have a tax id number and file our taxes so you don`t have to deal with the tax issues.

Would like to get a gift certificate for a friend. How do I do that?

Call us to order gift certificates. Gift certificates can be customized to your special occasion.

Pets friendly We use regulaw and ecological cleaning supplies

NJClean Maid Service NJ